What is the difference between and M1 & M2 heater?
The M2 (800W) heater is more powerful than the M1(450W) heater. The M2 is best placed for use in living rooms and bed rooms, while the M1 is suited for hallways, bathrooms and smaller rooms in your house.
Heating area: 15m2
Rated Input: 450W
Rated Voltage: 220/110V 50/60Hz
Dimensions: 750 x 321 x 10 mm (W x H x D)
Heating area: 25m2
Rated Input: 800W
Rated Voltage: 220/110V 50/60Hz
Dimensions: 1050 x 445 x 10 mm (W x H x D)
Temperature sensor: included
Feet: not compatible
What is the Wattage of my heater?
The M1 heater is 450W while the M2 heater is 800W.
Which heater do I need?
That depends entirely on the size of the room you wish to heat. We recommend and M2 heater for 15-25msq and the M1 heater for rooms under 15msq.
What is infrared heating? Is it safe?
SOLUS+ works through far infrared radiant heat. Rather than heating the air, far infrared radiant heats you and the object in your room directly. Its best compared to the warmth of the sun, which warms you regardless of the temperature of the air around you. The opposite to Radiant heat is convection heat. Convection heaters heat air, which retains heat poorly and disappears on draughts. Far infrared heating is completely safe and has been used by people in their homes for years.
What safety standards do SOLUS+ adhere to?
SOLUS meets the highest European safety standards and is certified by TUV Nord to the EN 60335-2-30 and EN 60335-1 standards. Moreover, all SOLUS+ models have an IP44 rating allowing them to be used safely in bathrooms and kitchens, where resistance to water splashes and moisture is needed. SOLUS+ also complies with the more recent EU Lot 20 Legislation around heating efficiency.
Are there any maintenance/servicing costs associated with SOLUS+?
There are no maintenance or servicing costs associated with SOLUS+
It seems overpriced for what it is…
The SOLUS+ is 2 to 3 times cheaper than our closest competitors in the same range.
Where is the SOLUS+ made?
Products are assembled and manufactured in Latvia, Europe.
Due to the law of physics, no heater produces more heat than another. How is the SOLUS+ different?
This is correct when it comes to electric heaters. However, a lot of electric heaters waste a lot of heat. The SOLUS+ offers savings in wasting far less energy and heat.
Does a single heater, heat the whole home?
We have 2 models. The M1 and the M2. The M1 model can heat up to 15 square meters and the M2 can heat up to 25 square meters.
Without circulation wouldn’t the SOLUS+ be a waste?
No. Convection heaters that depend on air circulation are not cost efficient. The hot air rises to the ceiling, which is not where you want your heat. The SOLUS+ on the other hand heats objects and people directly utilising completely safe infrared technology and allows for even heat distribution and cost effective heat delivery.
A watt is a watt when it comes to energy usage though?
That’s correct! However, with smart home functionality and infrared technology, we help our users waste far less energy in achieving a warm environment rather than generating heat from a watt.
Will it come with the correct plug for Aussie homes?
Yes! It will be shipped with an Australian power plug.
Where do I download the SOLUS+ app?
The SOLUS+ app is available to download from the App Store and the Google Playstore. You can find the link on our app page!
How do I pair my room sensor to the SOLUS+ heater?
The room sensor is easily pair with the SOLUS+ heater via the app. Simply follow the set up instructions in the app.
Can I control my heating when I am not on my home Wifi?
Yes, the SOLUS+ app allows you to control the heater remotely using 4G.
Do I need Wifi to use the SOLUS+ heater?
You will need WiFi to connect the heaters and temperature sensors to your app.
Can I control my heater from more than one device?
Yes, the app allows for multiple users to control the heater at once.
Can I use Alexa or Google Home to control my heaters?
Not yet, but we expect to release a software update in January 2020 which will allow users to control their home heating via Alexa or Google Home.
How do I use the SOLUS+ app?
The SOLUS+ app is easy and intuitive to use. In app instructions will guide you through the set up process. Alternatively you can find more information in the instruction manual here:
I have a problem with my app, can somebody help me?
Yes! Simple click report bug in app or send us an email on email@example.com and our technical team will assist you shortly.
What kind of warranty does my heater come with?
The SOLUS+ heater comes with a standard 2 year warranty.
What voids my warranty?
A warranty is void if you install or use the heater incorrectly as outlined in the instructional manual. The warranty is also void if you tamper with the product in any way.
Can I hardwire my SOLUS+ without it affecting the warranty?
Yes, Hardwiring will not affect the warranty.
What IP rating do I need for my bathroom?
The SOLUS+ IP44 rating allows you to install your heater safely in bathrooms. We advise that you install your radiator outside of the splash zone.
Where is the best place to install my SOLUS+ heater?
We recommend installing the SOLUS+ heater on a wall facing away from a window. Always ensure that there is plenty of space for the infrared to travel through the room.
How close can I install the heater to furniture?
It is always best to ensure that your SOLUS+ is not touching any furniture and that it is not installed on wallpaper.
How long is the power cable?
The power cable is 1.8 meters long
Do I need a professional installer to fit SOLUS+ heaters?
No, the SOLUS+ heater can be mounted to your wall in a matter of minutes.
I’ve misplaced my mounting template and/or the mounting screws?
If you have misplaced the template and/or the mounting screws please get in touch with us and we will send you the required items immediately.
ORDERS & DELIVERY
How long does shipping take?
We aim to ship our heaters within 2 weeks. Once the heater is ready to ship we will send you tracking details.
How do I report issues/damage from shipping?
Please send us an email on firstname.lastname@example.org with a picture of the damage and we will replace your heater as soon as possible.